Last updated: 25 September 2026

This Cancellation Policy explains how ACX BRANDED PVT LTD handles cancellation requests for courier, parcel, and related logistics bookings. It should be read with our Terms & Conditions and Refund Policy.

1. How to cancel

A cancellation request must be made by the account holder or the person who booked the shipment. Contact us through the Contact Us page or WhatsApp on +91 74900 53092, and include the booking reference, AWB number, or tracking number.

2. Before pickup

• Bookings that have not been picked up can usually be cancelled without a cancellation fee.
• If a pickup has already been scheduled and our team or partner is on the way, a pickup attempt charge may apply.

3. After pickup and before dispatch

• Once a shipment has been collected, cancellation is subject to operational status.
• If the shipment is still at our facility and has not been handed to the airline, linehaul, or delivery partner, we will try to stop it.
• Handling, documentation, and return-to-sender charges may be deducted from any amount already paid.

4. After dispatch

A shipment that has left our facility, been tendered to a carrier partner, or entered customs cannot be cancelled. You may request a return or redirect where the service and destination allow it. Return freight, duties, and partner charges are payable by the customer.

5. What we cannot cancel

• Shipments already delivered or out for delivery.
• Shipments held by customs, airlines, or a destination partner.
• Services that were completed, including pickup, packing, or warehousing already provided.

6. Refunds after cancellation

Approved cancellations are refunded under our Refund Policy. Duties, taxes, and third-party charges that have already been incurred are not refundable.