Last updated: 25 September 2026

ACX BRANDED PVT LTD respects your privacy. This policy describes the personal information we collect when you use our website, book a shipment, open an account, or contact us, and how we use that information.

1. Information we collect

• Identity and contact details, such as name, company name, phone number, email address, and postal address.
• Shipment details, including sender and receiver information, contents description, weight, value, and tracking numbers.
• Account and booking information submitted through our forms or customer portal.
• Messages you send through the contact form, phone, or WhatsApp.
• Basic technical data such as browser type and pages visited, where our hosting or analytics tools record it.

2. How we use information

• To pick up, transport, clear, and deliver shipments.
• To provide tracking, quotes, invoices, and customer support.
• To verify identity and manage customer accounts.
• To meet customs, tax, and other legal record-keeping duties.
• To improve our website and services.

3. Who we share information with

We share shipment and contact details with carriers, delivery partners, customs authorities, and payment or IT providers only as needed to perform the service or to meet a legal duty. We do not sell personal information.

4. International transfers

Because we move parcels worldwide, sender and receiver details travel with the shipment to the destination country and to the partners handling that lane. Those parties process the data under their own legal duties.

5. How long we keep information

We keep booking, invoice, and customs records for as long as needed to operate the service, resolve claims, and meet accounting and legal requirements. Contact enquiries are kept only for as long as they are useful for support.

6. Security

We use reasonable administrative and technical measures to protect personal information against unauthorised access, loss, or misuse. No online transmission is completely secure, so please avoid sending sensitive documents unless we ask for them for a booking.

7. Your choices

You may ask us to correct account or contact details that are inaccurate. You may also ask what personal information we hold about you, subject to records we must keep by law. Tracking data for an active shipment remains available so the shipment can be delivered.

8. Contact

Privacy questions can be sent through our Contact Us page or WhatsApp on +91 74900 53092.
ACX BRANDED PVT LTD, Pulickal Buildings #12/71 B, Panayikulam P O, Alangad, Ernakulam, Kerala - 683511.