Last updated: 25 September 2026

This Refund Policy explains when ACX BRANDED PVT LTD refunds amounts paid for courier and related services. Cancellations are also covered by our Cancellation Policy.

1. When a refund may be issued

• The booking is cancelled before pickup, and no service has been performed.
• We are unable to carry the shipment and no alternative service is accepted.
• You were charged more than the agreed rate because of a billing error on our side.
• A paid service, such as pickup or packing, was not provided.

2. Amount of the refund

The refund is the amount you paid for the unused service, minus charges that have already been incurred. Those charges can include a pickup attempt, documentation, handling, partner cancellation fees, and any return freight.

3. Amounts that are not refunded

• Duties, taxes, and customs or government fees.
• Charges for a shipment that has been dispatched, delivered, or tendered to a carrier partner.
• Remote-area, redelivery, storage, or address-correction fees caused by incomplete or incorrect details supplied by you.
• Services already completed, including packing and warehousing time already used.

4. How to request a refund

Write to us through the Contact Us page or WhatsApp on +91 74900 53092 within 7 days of the charge or the cancellation. Include the AWB or booking number, the amount paid, and the reason for the request. We may ask for the payment proof.

5. How refunds are paid

Approved refunds are returned to the original payment method where possible. Bank transfers may be used if the original method cannot receive a reversal. Processing usually takes 7 to 14 working days after approval. Your bank or payment provider may take additional time to show the credit.

6. Claims for loss or damage

A request for compensation for loss or damage is a claim, not an automatic refund of freight. Claims must be raised promptly with the AWB number and supporting photos or documents. Settlement, if any, follows our Terms & Conditions and any cover that was purchased.