This Shipping Policy describes how ACX BRANDED PVT LTD collects, moves, and delivers parcels. It applies to international courier, door-to-door delivery, pickup, packing, and related services booked with us.
We arrange shipments from our service locations in India to destinations we accept at the time of booking, including the USA, Canada, the UK, Australia, New Zealand, Singapore, Dubai, and other countries offered on a quote. A lane is confirmed only when we accept the booking.
A shipment is booked when we confirm the service, weight or dimensions, destination, and charges. You can request a quote through the Contact Us page. The details you provide must match the goods we collect.
Pickup is available on the routes and time windows we confirm. Free pickup and free packing apply only where that offer is stated for the booking. Goods should be ready, labelled, and packed for export unless packing has been booked with us. We may refuse a pickup if the contents, packing, or documents are not acceptable.
Transit times shown in a quote or on the website are working-day estimates. They start after pickup and after any documents we need are complete. Customs inspection, airline schedules, weather, and local delivery conditions can add time. A delivery date is guaranteed only when we confirm a time-definite service in writing.
Accepted shipments receive a tracking or AWB number. You can follow movement on our Tracking page. Scans depend on the partners handling each stage and may not update at every point of the journey.
We deliver to the address given at booking. The receiver, or a person at that address, may be asked to acknowledge receipt. If delivery cannot be completed, the local partner may try again, hold the shipment, or return it. Additional charges for redelivery, remote areas, or return are billed to the customer.
You are responsible for a true description of the contents and for duties, taxes, and paperwork at origin and destination unless the quote says we will bill them differently. Restricted or prohibited goods will not be shipped. A shipment stopped by customs remains subject to that authority’s decision.
Charges are based on actual or volumetric weight, whichever the selected service uses. If the collected shipment differs from the booked weight, size, or contents, the rate will be revised before or after dispatch.
Tell us as soon as you notice a problem, quoting the AWB number. Address changes after pickup are possible only while the shipment can still be intercepted and may attract a fee. Liability for loss or damage is set out in our Terms & Conditions.